Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• Account: The personal gaming account registered by a Player on the net89 platform.
• Bet: A wager placed by a Player on any game, sports event, or other gambling activity available on the net89 platform.
• Bonus: Any promotional offer, free bet, cashback, or other incentive provided by net89 to Players.
• Platform: The net89 website, mobile site, and any associated applications or services operated under the net89 brand.
• Player: Any individual who registers an account and uses net89 services.
• Services: All gaming, betting, and related services provided by net89, including but not limited to sports betting, casino games, live dealer games, and slots.
• Terms: These Terms & Conditions, as may be amended from time to time.

2. Acceptance of Terms

By registering an account with net89, accessing our platform, placing bets, or using any of our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, as well as our Privacy Policy and Responsible Gaming Policy.

We reserve the right to modify these Terms at any time without prior notice. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of net89 services after such modifications constitutes your acceptance of the revised terms. It is your responsibility to review these Terms regularly.

If any provision of these Terms is found to be invalid or unenforceable under applicable law, such provision shall be modified to reflect the parties' intention or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

3. Eligibility and Account Registration

3.1 Age and Residency Requirements

To register and use net89 services, you must meet the following eligibility criteria:

• You must be at least 21 years of age or the legal age for gambling in your jurisdiction, whichever is higher.
• You must be a resident of Indonesia or a jurisdiction where online gambling is legal and not prohibited.
• You must not be a resident of any country where online gambling is illegal or where net89 services are restricted.
• You must not be on any self-exclusion list or banned from gambling activities.

3.2 Account Registration

When registering an account with net89, you agree to:

• Provide accurate, complete, and current information as requested during the registration process.
• Maintain and promptly update your registration information to keep it accurate and complete.
• Register only one account per person. Multiple accounts are strictly prohibited and may result in account suspension and forfeiture of funds.
• Not use another person's identity or credentials to register an account.
• Complete the Know Your Customer (KYC) verification process by providing valid identification documents when requested.

3.3 Account Verification

net89 reserves the right to request identity verification documents at any time, including but not limited to a government-issued ID (KTP), proof of address, and proof of payment method ownership. Failure to provide requested documents within a reasonable timeframe may result in account suspension or closure.

Withdrawals may be delayed or denied until verification is complete. net89 is committed to preventing underage gambling, money laundering, and fraudulent activities through rigorous verification procedures.

4. Account Security

You are solely responsible for maintaining the confidentiality of your account username and password. You agree to:

• Choose a strong, unique password that is not easily guessable.
• Not share your account credentials with any third party.
• Notify net89 immediately if you suspect any unauthorized access to your account.
• Log out of your account after each session, especially when using shared or public devices.
• Enable two-factor authentication (2FA) if available to enhance account security.

net89 is not liable for any loss or damage arising from your failure to protect your account credentials. All activities conducted through your account will be considered as authorized by you unless you have notified us of unauthorized access.

5. Deposits and Withdrawals

5.1 Deposits

net89 accepts deposits via the following methods: bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). The minimum deposit amount is Rp 50,000. Deposits are processed instantly during banking hours.

You agree that:

• All funds deposited into your account are owned by you and are not derived from illegal or fraudulent activities.
• You will only use payment methods registered in your own name.
• net89 reserves the right to refuse deposits from third-party payment sources.
• Deposit bonuses and promotions are subject to specific terms and conditions outlined in the Bonuses section.

5.2 Withdrawals

Withdrawal requests are processed within 15 minutes during business hours (08:00 - 22:00 WIB) and within 24 hours during off-peak times. The minimum withdrawal amount is Rp 100,000. Withdrawals below Rp 500,000 may incur a processing fee of Rp 10,000.

Withdrawal terms:

• Withdrawals can only be made to the same payment method and account used for deposits unless otherwise approved by net89.
• You must have completed KYC verification before your first withdrawal.
• Active bonus wagering requirements must be completed before withdrawal, or the bonus and associated winnings will be forfeited.
• net89 reserves the right to request additional verification documents before processing large withdrawals.
• Withdrawal requests may be delayed or rejected if suspicious activity is detected.

5.3 Currency

All transactions on the net89 platform are conducted in Indonesian Rupiah (IDR). Exchange rate fluctuations are beyond our control, and net89 is not responsible for any currency conversion losses.

6. Bonuses and Promotions

net89 offers various bonuses and promotions to reward Players, including welcome bonuses, reload bonuses, cashback, and VIP rewards. All bonuses are subject to the following general conditions:

• Bonuses are available to eligible Players only and may be restricted based on geographic location, account status, or other criteria.
• Each bonus has specific wagering requirements (turnover) that must be met before winnings can be withdrawn.
• Wagering contributions vary by game type: slots typically contribute 100%, while table games and live casino contribute 10%.
• Maximum bet limits apply when playing with bonus funds, typically Rp 100,000 per round or spin.
• Bonuses expire after a specified period, usually 30 days from activation, unless otherwise stated.
• net89 reserves the right to cancel bonuses, void winnings, or close accounts if bonus abuse is detected.
• Only one bonus can be active per Player at any given time unless explicitly stated otherwise.
• Players must opt-in to receive bonuses; automatic crediting may require activation.

Detailed terms for each promotion are available on the respective promotion page. Players are responsible for reading and understanding bonus terms before claiming any offer.

7. Gameplay and Betting Rules

7.1 General Rules

When placing bets on net89, you agree to the following rules:

• All bets are final once confirmed. You cannot cancel or modify a bet after it has been placed.
• Bets placed after an event has started may be voided at net89's discretion.
• Odds and lines are subject to change without notice until the bet is confirmed.
• In the event of technical errors, incorrect odds, or obvious mistakes, net89 reserves the right to void affected bets.
• Maximum payout limits apply to certain markets and events, as specified in game rules.

7.2 Sports Betting

Sports betting rules include:

• Bets are settled based on official results from governing sports bodies or our designated data providers.
• If a match is postponed, bets remain valid for 48 hours; after that, bets are voided and stakes refunded.
• For mix parlay (accumulator) bets, all selections must win for the bet to pay out. If any selection is voided, the parlay continues with reduced odds.
• Live betting odds update in real-time; bets are confirmed at the odds displayed when you place the bet.

7.3 Casino and Slots

Casino game rules include:

• All games use certified Random Number Generators (RNG) to ensure fairness.
• Live dealer games are streamed in real-time; disconnections during play may result in bets being settled according to game outcome.
• Maximum win limits apply to progressive jackpot slots and certain casino games.
• Game malfunction voids all pays and plays.

8. Responsible Gaming

net89 is committed to promoting responsible gaming and preventing problem gambling. We provide the following tools and resources:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control spending.
• Time-Out: Take a break from gaming for a period ranging from 24 hours to 6 months.
• Self-Exclusion: Permanently close your account if you feel gambling is causing harm.
• Reality Checks: Receive notifications about your playing time at regular intervals.

If you believe you or someone you know has a gambling problem, please seek help immediately. Visit our Responsible Gaming page for detailed information and contact details for support organizations.

net89 strictly prohibits underage gambling. We implement age verification measures and encourage parents to use internet filtering software to prevent minors from accessing gambling websites.

9. Prohibited Activities

The following activities are strictly prohibited on the net89 platform:

• Using the platform for money laundering, fraud, or any illegal activities.
• Opening multiple accounts to abuse bonuses or promotions.
• Colluding with other Players to gain unfair advantages.
• Using bots, automated software, or any third-party tools to place bets or manipulate games.
• Exploiting software bugs, errors, or system vulnerabilities.
• Engaging in arbitrage betting or using strategies designed to guarantee profits.
• Providing false or misleading information during registration or verification.
• Harassing, threatening, or abusing net89 staff or other Players.

Violation of these terms may result in immediate account suspension or closure, forfeiture of funds, and legal action if necessary. net89 reserves the right to report suspicious activities to relevant authorities.

10. Limitation of Liability

To the maximum extent permitted by law, net89 and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services, including but not limited to:

• Loss of profits, revenue, or data.
• Interruptions, delays, or errors in service.
• Unauthorized access to or alteration of your transmissions or data.
• Technical failures, including server downtime, connectivity issues, or software malfunctions.
• Actions or omissions of third-party service providers, including payment processors and game providers.

net89's total liability to you for any claim arising from these Terms or your use of our services shall not exceed the amount of funds in your account balance at the time of the claim.

You agree to indemnify and hold harmless net89 from any claims, losses, liabilities, or expenses (including legal fees) arising from your breach of these Terms or your use of our services.

11. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which net89 operates. Any disputes arising from or related to these Terms or your use of net89 services shall be resolved through the following process:

1. Internal Resolution: Contact our customer support team to attempt to resolve the issue amicably.
2. Mediation: If the dispute cannot be resolved internally, both parties agree to participate in good faith mediation.
3. Arbitration: If mediation fails, the dispute shall be submitted to binding arbitration in accordance with the rules of a recognized arbitration body.

By using net89 services, you waive any right to participate in class-action lawsuits or class-wide arbitration against the Company.

12. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact our support team:

• Email: [email protected]
• WhatsApp: +62 812 3456 7890 (Operating hours: 08:00 - 23:00 WIB)
• Live Chat: Available 24/7 on the net89 website

We aim to respond to all inquiries within 24 hours during business days.